Useful information

Information for your vacation in Obertauern

It's the little things – the things you often don’t think about, that make your vacation in Obertauern extra special. Below you will find some information that may be useful for your stay.      

Studio apartment

Information for your winter vacation*

Relaxation guaranteed

  • Free transfer any time from 10:00 AM to 6:00 PM from and to Radstadt train station (starting from a 3-night stay, depending on availability)
  • Massages upon reservation – pay at any time
  • Dogs stay for €10 / day in a standard room
  • Hypoallergenic cushions and blankets available



  • We can provide you with equipment for children such as cribs, baby monitors, high chairs, table mats etc. free of charge
  • The hotel restaurant and our lobby are both non-smoking areas. For the comfort of the other guests and children we ask you not to smoke in the rooms. For smokers, we have built a cozy smoking area next to our Alpina Bar.
  • Luggage storage area with changing room and shower for early arrivals or late departures
  • No additional charges for short stays
  • A sensational 10% off admission to the Therme Amadé Spa when you buy the tickets at our reception
  • There are plenty of ice creams and treats on our ice cream and lunch menus

Information for your summer vacation*

Enjoy your stay

  • Free transfer any time from 10:00 AM to 6:00 PM from and to Radstadt train station (starting from a 3-night stay, depending on availability)
  • Massages upon reservation – pay at any time
  • Dogs stay for €10 / day in a standard room
  • Hypoallergenic cushions and blankets available
  • We can provide you with equipment for children such as cribs, baby monitors (depending on availability), high chairs, table mats, and baby carriages etc. free of charge
  • The hotel restaurant and our lobby are both non-smoking areas. For the comfort of the other guests and children we ask you not to smoke in the rooms. For smokers, we have built a cozy smoking area next to our Alpina Bar.
  • Luggage storage area with changing room and shower for early arrivals or late departures

    No additional charges for short stays

    A sensational 10% off admission to the Therme Amadé Spa when you buy the tickets at our reception

    There are plenty of ice creams and treats on our ice cream and lunch menus

  • Ice creation and treats can be found in our ice-card and lunch menu 

* Unused services from packages cannot be reimbursed. This excludes errors.

General information  

Deposits

  • For reservations of up to 4 days, we need a credit card to guarantee the room (for reservations of up to 4 rooms). A deposit of 25% of the total cost is payable if no credit card is available.
  • For reservations of more than 5 days, a deposit of 20% of the total cost is payable
  • In the case of a group reservation (5 rooms or more) a deposit of 25% of the total cost is payable
  • Arrival and departure

Arrival and departure

  • In the case of departure before or arrival after the reserved dates, our cancellation conditions apply
  • On your arrival day, your room is available from 3:30 PM
  • On your departure day we ask that your vacate the room by 11:00 AM
  • Payment methods: Payment: cash, debit (ATM) card, Mastercard, VISA

Account information

Raiffeisenbank
Radstadt-Untertauern-Filzmoos-Forstau

  • IBAN: AT733504900002018778
  • BIC: RVSAAT2S049

Cancellation by the parties to the contract - cancellation fee

In case of cancellation, the cancellation fees are payable according to our current cancellation rules. For reservations that have been guaranteed by credit card, the corresponding cancellation costs will be charged to the credit card.

Cancellation conditions for individual bookings (for up to 4 rooms)

  • Until 1 month before the guest’s arrival date, the accommodation contract can be canceled through a unilateral declaration by either party, without this incurring a cancellation fee.
  • 40% of the total agreed price is payable 3 weeks before the arrival date
  • 70% of the total agreed price is payable 1 week before the arrival date
  • 90% of the total agreed price is payable during the final week before the arrival date
  • 100% of the total agreed price is payable on the day of arrival

Cancellation policy for group bookings (5 rooms or more)

  • No later than 2 months before the agreed upon arrival date of the guest, the accommodation contract can be canceled through a unilateral declaration by either party, without this incurring a cancellation fee.
  • 40 % of the total agreed price is payable 1 month before the arrival date
  • 70 % of the total agreed price is payable 2 weeks before the arrival date
  • 90% of the total agreed price is payable during the final week before the arrival date
  • 100% of the total agreed price is payable on the day of arrival

    

Travel cancellation insurance

As it is always possible that something may happen before departure, we offer an attractive travel cancellation insurance in conjunction with European Travel Insurance AG. In the case of illness or an accident, you are protected and will save any unnecessary costs. View all costs and included services by clicking on the following link: